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At Mystake Shop, we want to ensure that you receive your orders as quickly and efficiently as possible. Here’s everything you need to know about our shipping and delivery policies:
Shipping Times
We typically process and ship orders within 1-2 business days. Shipping times vary depending on the destination and shipping method selected. Standard shipping within the United States usually takes 3-5 business days, while international shipping can take up to 14 business days. Please note that these are estimated shipping times and are not guaranteed.
Shipping Costs
Shipping costs are calculated based on the shipping destination and the weight of the package. We offer free shipping within the United States for orders over $50. For orders under $50, shipping costs will be calculated at checkout. International shipping costs vary based on the destination and shipping method selected.
Tracking Your Order
Once your order has been shipped, we will send you a confirmation email with a tracking number. You can track your package using the tracking number on the carrier’s website.
Delivery Issues
If you have any issues with the delivery of your package, please contact us at [email protected] and we’ll do our best to assist you. We are not responsible for any lost or stolen packages once they have been shipped.
International Shipping
We ship to most international locations, but please note that some countries may have additional customs or import fees that you may be responsible for paying. We are not responsible for any customs or import fees charged by the destination country.
Please also note that some international orders may experience delays due to customs processing. We appreciate your patience in these situations.
At Mystake Shop, we want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, we offer easy returns and exchanges within 30 days of purchase. Here’s everything you need to know:
Eligibility
To be eligible for a return or exchange, the item(s) must be in their original condition, unworn and with tags still attached. We reserve the right to reject any returns or exchanges that do not meet this criteria.
How to Initiate a Return or Exchange
To initiate a return or exchange, please contact us at [email protected] with your order number and the reason for your return or exchange. We’ll provide you with instructions on how to proceed.
Return Shipping Costs
If you’re returning an item for a refund, we will issue a prepaid return label for domestic orders within the United States. International customers are responsible for return shipping costs. If you’re exchanging an item for a different size or color, we’ll cover the cost of shipping the new item back to you.
Refunds
Once we receive your return, we will process your refund within 3-5 business days. Refunds will be issued to the original form of payment. Please note that it may take a few additional business days for the refund to show up on your account, depending on your bank or credit card company.
Exchanges
If you’re exchanging an item for a different size or color, we’ll ship the new item to you once we receive your original item. Exchanges are subject to availability, so please contact us as soon as possible to ensure that we have the item you need in stock.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us at [email protected] within 7 days of receiving your order. We’ll provide you with instructions on how to proceed and may request photos of the damaged or defective item.
Welcome to our FAQ section! Here, we’ve compiled a list of frequently asked questions to help you with your shopping experience. We understand that you may have questions about our products, shipping, returns, and more, so we’ve provided answers to some of the most commonly asked questions. If you don’t find the information you’re looking for, please feel free to contact us at [email protected] and we’ll be happy to assist you.
We accept payments via all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payments via PayPal and Apple Pay.
If your order has not yet been shipped, you may be able to cancel or modify your order. Please contact us at [email protected] with your order number and request. Once your order has been shipped, it cannot be modified or cancelled.
We typically process and ship orders within 1-2 business days. Shipping times vary depending on the destination and shipping method selected. Please refer to our Shipping and Delivery page for more information.
Yes, we offer international shipping to most locations. Please note that some countries may have additional customs or import fees that you may be responsible for paying. We are not responsible for any customs or import fees charged by the destination country.
If you receive the wrong item or a defective item, please contact us at [email protected] within 7 days of receiving your order. We’ll provide you with instructions on how to proceed and may request photos of the wrong or defective item.
Sale items are final sale and cannot be returned or exchanged, unless the item is defective. Please refer to our Returns and Exchanges page for more information.